Outsourcing Call Center
eCall is an international outsouce call center based in Kiev, Ukraine. We have been delivering a solid support of inbound calls and sales for our partners for over the last 15 years. Today we provide services for clients from different industries in Ukraine, Russia, Germany, Great Britain and others. Not only we offer the help of highly skilled customer representatives, we increase customer satisfaction and strengthen your reputation with our outsourced support.
Call Centre Outsource
To hire e-Call means to get a full support of 900 operators and 100 back office specialists. We care about our clients and their customers. Our customized solutions and individual approach make customers feel respected and taken care of.
We do our best to exceed our clients’ expectations and make their business grow and flourish. Once having chosen us, you’ll stay for good.
of excellent work
calls a day
What we offer
A leading Ukrainian mobile operator
A huge amount of requests resulted in a significant increase of waiting time therefore caused a drop in quality of service.
Calls being received simultaneously
Calls being received monthly
To take a call
A leading shipping delivery service on European market
Contact center failed to manage a great amount of inquiries which caused a decrease in quality of service.
Inbound calls a day
Call center in Ukraine
Call Abandonment Rate
Average Handle Time
15 % - 30%
Sales from Warm Calling
3 % - 5%
Sales from Cold Calling
Call Center Services
With over 15 years of experience on Ukrainian market and all over the world, eCall main office is based in Kiev, Ukraine. However you can book call center outsourcing services from elsewhere. At present more than 160 regular clients are enjoying the benefits from eCall services in their businesses. We believe that the key to success is not only to meet our clients’ needs, but to exceed them, so they could surpass their customers’ demands.
Call center professional services.
We solve problems of any difficulty.
eCall outsource call center meets all European standards of quality service.
Benefit from powerful trend analysis tools to develop a 360° view of your activity across all channels and make the right decisions quickly.
Deliver effortless customer experiences with a team of qualified experts for over 15 years.
Flexible and Transparent Pricing
Various plan packages to fit any business type.
eCall outsource call center is all about proactive service, technical skills and professional commitment. Everything to improve your customer service performance.
Many call centers work only 12 hours per day. Our agents are available day and night to support your customers.
Choose your industry from this list and take a look at what we can offer you.
Safety of Your Data
Modern equipment and latest technologies guarantee a quick and productive work.
Integrated and Reliable CRM
Data storage in the most suitable program.
Personal customized access to private information.
Save storage of clients’ database.
Up-to-date analytical support on running operations.
We offer cooperation based on payment after you achieve results.