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International Outsourcing
Call Center Services
To Meet Your Needs
And Exceed Them
![Услуги колл-центра 24/7 иллюстрация](http://ecall.ua/wp-content/plugins/revslider/public/assets/assets/dummy.png)
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Outsourcing Call Center
eCall is an international outsouce call center based in Kiev, Ukraine. We have been delivering a solid support of inbound calls and sales for our partners for over the last 18 years. Today we provide services for clients from different industries in Ukraine, Germany, Great Britain and others. Not only we offer the help of highly skilled customer representatives, we increase customer satisfaction and strengthen your reputation with our outsourced support.
![](https://ecall.ua/wp-content/uploads/2020/12/photo_2020-10-05_10-55-16x.png)
Call Centre Outsource
To hire e-Call means to get a full support of 900 operators and 100 back office specialists. We care about our clients and their customers. Our customized solutions and individual approach make customers feel respected and taken care of.
We do our best to exceed our clients’ expectations and make their business grow and flourish. Once having chosen us, you’ll stay for good.
18 years
of excellent work
900 +
multilingual operators
255 ,000
calls a day
What we offer
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Outbound Services
- Cold Calling
- Telemarketing
- Customer Database Update
- Mystery Calling
- Opinion Polling
- Mass Calling (a.k.a. “Robo Calling”)
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Inbound Services
- Hotline
- Inbound Calls Outsourcing
- Virtual Assistant
- Calls and Requests Processing
- Sales Department Outsource
- Taking Orders
![](https://ecall.ua/wp-content/uploads/2020/11/z32.png)
Additional Services
- Omni-channel Customer Support
- IVR
- Voice Services
- Payment after achieved results
- NPS Survey
- Automated Calls
Our clients
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![Kyivstar_log2](https://ecall.ua/wp-content/uploads/2021/05/Kyivstar_log2.png)
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![ukrposhta](https://ecall.ua/wp-content/uploads/2024/03/ukrposhta-1.png)
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![](https://ecall.ua/wp-content/uploads/2020/11/client-4-1.png)
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![naftogaz](https://ecall.ua/wp-content/uploads/2024/03/naftogaz-1.png)
![tuso](https://ecall.ua/wp-content/uploads/2024/03/tuso-1.png)
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![arterium](https://ecall.ua/wp-content/uploads/2024/03/arterium-1.png)
![dtek](https://ecall.ua/wp-content/uploads/2024/03/dtek-1.png)
![mzs](https://ecall.ua/wp-content/uploads/2024/03/mzs-1.png)
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A leading Ukrainian mobile operator
A huge amount of requests resulted in a significant increase of waiting time therefore caused a drop in quality of service.
300 +
Calls being received simultaneously
357,000
Calls being received monthly
5 sec
To take a call
A leading shipping delivery service on European market
Contact center failed to manage a great amount of inquiries which caused a decrease in quality of service.
14,000 +
Inbound calls a day
99 %
Success rate
500 M
Satisfied customers
![](https://ecall.ua/wp-content/uploads/2020/12/visual-1-3.png)
![img](https://ecall.ua/wp-content/uploads/2020/07/demo5-2.png)
Call center in Ukraine
![ic2 ic2](https://ecall.ua/wp-content/uploads/2020/11/ic2.png)
80 /20
Service Level
![ic19 ic19](https://ecall.ua/wp-content/uploads/2020/11/ic19.png)
95 %
Call Abandonment Rate
![ic13 ic13](https://ecall.ua/wp-content/uploads/2020/11/ic13.png)
2 min
Average Handle Time
![ic15 ic15](https://ecall.ua/wp-content/uploads/2020/11/ic15.png)
15 % - 80%
Sales from Warm Calling
![ic17 ic17](https://ecall.ua/wp-content/uploads/2020/11/ic17.png)
3 % - 5%
Sales from Cold Calling
![](https://ecall.ua/wp-content/uploads/2020/12/call-center-768x513.jpg)
Call Center Services
With over 18 years of experience on Ukrainian market and all over the world, eCall main office is based in Kiev, Ukraine. However you can book call center outsourcing services from elsewhere. At present more than 160 regular clients are enjoying the benefits from eCall services in their businesses. We believe that the key to success is not only to meet our clients’ needs, but to exceed them, so they could surpass their customers’ demands.
Call center professional services.
We solve problems of any difficulty.
Multilingual operators.
- Ukrainian
- English
- German
- French
- Italian
![z23 z23](https://ecall.ua/wp-content/uploads/2020/11/z23.png)
International Standards
eCall outsource call center meets all European standards of quality service.
![z7 z7](https://ecall.ua/wp-content/uploads/2020/11/z7.png)
Analytics
Benefit from powerful trend analysis tools to develop a 360° view of your activity across all channels and make the right decisions quickly.
![z31 z31](https://ecall.ua/wp-content/uploads/2020/11/z31.png)
Best Service
Deliver effortless customer experiences with a team of qualified experts for over 18 years.
![z10 z10](https://ecall.ua/wp-content/uploads/2020/11/z10.png)
Flexible and Transparent Pricing
Various plan packages to fit any business type.
Why Us?
eCall outsource call center is all about proactive service, technical skills and professional commitment. Everything to improve your customer service performance.
![](https://ecall.ua/wp-content/uploads/2020/12/about.png)
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Business Solutions
Many call centers work only 12 hours per day. Our agents are available day and night to support your customers.
Choose your industry from this list and take a look at what we can offer you.
- Business
- Online Stores
- Banking
- Taxi Services
- Health Care
- Retail
- Legal
- One-Page Websites
- Car Services
- Insurance
Safety of Your Data
![technical-support technical-support](https://ecall.ua/wp-content/uploads/2020/11/technical-support.png)
Technical Support
Modern equipment and latest technologies guarantee a quick and productive work.
![003-crm 003-crm](https://ecall.ua/wp-content/uploads/2020/11/003-crm.png)
Integrated and Reliable CRM
Data storage in the most suitable program.
![001-secret 001-secret](https://ecall.ua/wp-content/uploads/2020/11/001-secret.png)
Confidentiality
Personal customized access to private information.
![002-data-collection 002-data-collection](https://ecall.ua/wp-content/uploads/2020/11/002-data-collection.png)
Data Integrity
Save storage of clients’ database.
![004-quality 004-quality](https://ecall.ua/wp-content/uploads/2020/11/004-quality.png)
Quality Assurance
Up-to-date analytical support on running operations.
![005-promotion 005-promotion](https://ecall.ua/wp-content/uploads/2020/11/005-promotion.png)
Success
We offer cooperation based on payment after you achieve results.
CALL US
E-MAIL US
VISIT US
Main office
30/39 Shekavitska Str., office #139
Kiev, Ukraine