The magic of expert support from your contact center

eCall is an international outsourcing call center. We have 15 years of experience in providing services for processing incoming calls and making sales.

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eCall is

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    15

    years of stable operation

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    900+

    multilingual operators

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    150

    satisfied customers

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    250 000

    calls per day

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  • Service Level
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    80/20
  • Call Abandonment Rate
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    95%
  • Average Handle Time
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    2 minutes
  • Warm base sales
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    from 15 to 30%
  • Cold Base Sales
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    from 3 to 5%

Reliable partner

900 of our professional operators and more than 100 people of the operating team ensure the fulfillment of quality indicators of call center

How we work?

We create high-quality communication with your customers through building a study of each process in the chain of tasks for launching a project:

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Project Plan Approval
  • Project Plan Approval
  • Receiving data from the customer
  • Coordination of switching schemes and fine-tuning parameters for telephone traffic and customer's corporate network
  • Interfaces and database permissions
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Technical setup
  • Project software development
  • Coordination of sales report forms, implementation and testing
  • Configuring equipment for Ecol and customer interaction over the Internet
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Team selection and training
  • Staff recruitment
  • Conducting basic training for operators, supervisors, quality control specialists information about the customer company, special knowledge on products and processes
  • Testing the effectiveness of training
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Launching
  • Daily monitoring and cutting of project indicators, process adjustment and coordination with the Client

Low sales call center?

Most often, business owners are faced with a problem when they spent a lot of money on marketing and sales but result is really  low.

Why it happens?

The client needs to be taken warm like a hot pie. If your call center did not manage to pick up the phone within 20 seconds, the client will not wait.

What to do?

Organize the work in such a way as to receive 100% of calls in the first 20 seconds. At the same time, you need to maintain high quality service.

The best solution for this is outsourcing.

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The uniqueness of the Ecall service consist the high professionalism of preparing and launching the project, which give the impression to the clients of our Customers that they communicate with experts of a narrow specialization

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Why choose us

Quality

confirmation of quality are high performance according to the assessment of our client about C-Sat and QLK.

Multilingual support

eCall operators speak Russian, Ukrainian, English, German, French, Italian.

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Timeliness

The launch of the project is from 1 week to 2, the productivity of expanding 30 people in 2 weeks

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Reporting

Reports according to customer requirements online statistics for all indicators online in the context of all indicators

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What customers say about us?

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ver the 5 years of cooperation, ecall has established itself as a professional and reliable partner. A distinctive feature of the work is the efficiency and high organization of the company’s employees. Willingness to respond to circumstances. I would like to note the high potential of the company focused on the result and further successful development

Marina Pushkina, Director of Client Services, Logistics Company SDEK
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I have been working with Ecall for over 5 years, excellent specialists in the field of cold sales, able to conduct large tele marketing projects, quickly respond to design changes as well as sales trends.

Head of Telemarketing Department, Imperial Mint, Tatyana Zimerman
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I have been working with ecall for a very long time and working together on more than 5 projects at the very beginning of the project, I launched several different call centers at once, in order to be sure of the reliability of the test results, I realized over time that it was the guys from ecoll who gave the best results. Therefore, when calculating the business model of a project, I am sure I trust them and do not waste time on other sites. As a person who has been involved in the construction and development of call centers for a long time, I well understand how the work should be organized, how much it costs and where you can save money, so I personally visit all the call centers I’m going to work with.Ecall turned out to be a discovery for me both from the point of view of technical equipment and from the point of view of the highest level of training and control of operators I have repeatedly set their example honesty openness and flexibility management was another surprise nobody tries to squeeze money out put ultimatums and so on only the right business beneficial to you, beneficial to us. There were times when I asked the operators for help with the question: what does the client want? the project manager collected the opinion of the operators launched the product and always gave the OS. Special thanks to the commercial director, project managers and all all the guys on my projects

Independent Consultant, Maria Tripolitova
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Our company thanks the contact center Ecall for the ongoing work in the field of telemarketing. According to the results of our joint work, I would like to note the organization and diligence of the team, the deep professionalism and responsiveness of our colleagues. Work in such a difficult period can be carried out qualitatively only by a strong team, such as the staff of the Call Center call center. During our cooperation, when assigning a task, the work was always carried out on time and efficiently. I would especially like to note the professionalism of the project manager and the supervisorThe painstaking work with operators, many hours of negotiations with the customer in search of a solution to the problem, have borne fruit. In general, the project is gaining momentum thanks to the efforts of a group of professional managers of our project. Well, of course, the commercial director would like to express special gratitude for personal participation in the negotiations and the resolution of so many pressing issues.

Anna Mannanikova, Head of Client Relations, Digest Direct

Price

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Standart
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    from 0 to 1500 calls
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    recruitment of agents, training, testing
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    technical setting: telephony, CRM
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    project manager, reporting, statistics

333$

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Optimal
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    from 1500 to 3000 calls
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    recruitment of agents, training, testing
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    technical setting: telephony, CRM
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    project manager, reporting, statistics

630$

550$

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Premium
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    from 3000 to 7000 calls
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    recruitment of agents, training, testing
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    technical setting: telephony, CRM
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    project manager, reporting, statistics

925$

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