International Outsourcing
Call Center Services

To Meet Your Needs
And Exceed Them

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Outsourcing Call Center

eCall is an international outsouce call center based in Kiev, Ukraine. We have been delivering a solid support of inbound calls and sales for our partners for over the last 15 years. Today we provide services for clients from different industries in Ukraine, Russia, Germany, Great Britain and others. Not only we offer the help of highly skilled customer representatives, we increase customer satisfaction and strengthen your reputation with our outsourced support.

Call Centre Outsource

To hire e-Call means to get a full support of 900 operators and 100 back office specialists. We care about our clients and their customers. Our customized solutions and individual approach make customers feel respected and taken care of.

We do our best to exceed our clients’ expectations and make their business grow and flourish. Once having chosen us, you’ll stay for good.

15 years

of excellent work

900 +

multilingual operators

255 ,000

calls a day

What we offer

Outbound Services

Inbound Services

Additional Services

Our clients

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Case Study:

A leading Ukrainian mobile operator

A huge amount of requests resulted in a significant increase of waiting time therefore caused a drop in quality of service.

300 +

Calls being received simultaneously

357,000

Calls being received monthly

5 sec

To take a call

Case Study:

A leading shipping delivery service on European market

Contact center failed to manage a great amount of inquiries which caused a decrease in quality of service.

14,000 +

Inbound calls a day

99 %

Success rate

500 M

Satisfied customers

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Call center in Ukraine

Which offers not only communication services, but creates a long-term partnership with your customers. In eCall we combine high professional skills with a profound and thorough preparation before the launch of each project.
ic2

80 /20

Service Level

ic19

95 %

Call Abandonment Rate

ic13

2 min

Average Handle Time

ic15

15 % - 30%

Sales from Warm Calling

ic17

3 % - 5%

Sales from Cold Calling

CALL CENTER UKRAINE AND INTERNATIONAL ACTIVITY

Call Center Services

With over 15 years of experience on Ukrainian market and all over the world, eCall main office is based in Kiev, Ukraine. However you can book call center outsourcing services from elsewhere. At present more than 160 regular clients are enjoying the benefits from eCall services in their businesses. We believe that the key to success is not only to meet our clients’ needs, but to exceed them, so they could surpass their customers’ demands.

Call center professional services.
We solve problems of any difficulty.
Multilingual operators.

  • Ukrainian
  • Russian
  • English
  • German
  • French
  • Italian
z23
International Standards

eCall outsource call center meets all European standards of quality service.

z7
Analytics

Benefit from powerful trend analysis tools to develop a 360° view of your activity across all channels and make the right decisions quickly.

z31
Best Service

Deliver effortless customer experiences with a team of qualified experts for over 15 years.

z10
Flexible and Transparent Pricing

Various plan packages to fit any business type.

Why Us?

eCall outsource call center is all about proactive service, technical skills and professional commitment. Everything to improve your customer service performance.

Business Solutions

Many call centers work only 12 hours per day. Our agents are available day and night to support your customers.
Choose your industry from this list and take a look at what we can offer you.

  • Business
  • Online Stores
  • Banking
  • Taxi Services
  • Health Care
  • Retail
  • Legal
  • One-Page Websites
  • Car Services
  • Insurance
Oursouce Call Center

Safety of Your Data

technical-support

Technical Support

Modern equipment and latest technologies guarantee a quick and productive work.

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Integrated and Reliable CRM

Data storage in the most suitable program.

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Confidentiality

Personal customized access to private information.

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Data Integrity

Save storage of clients’ database.

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Quality Assurance

Up-to-date analytical support on running operations.

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Success

We offer cooperation based on payment after you achieve results.

    Get in touch for more information

    VISIT US

    Main office
    30/39 Shekavitska Str., office #139
    Kiev, Ukraine