Outgoing calls

OUTGOING CALLS - A POWERFUL TOOL FOR MASS COMMUNICATION WITH EXISTING CLIENTS, AND ALSO FOR ATTRACTING NEW. THE GOALS OF OUTGOING CALLS ARE SALES OR PROMOTION OF GOODS AND SERVICES, AND ALSO ANALYTICAL RESEARCH.

  • Dial level
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    60% and above
  • % effective contacts from a closed base
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    20% and above
  • Call recording
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    100%
  • QLN
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    95%
  • 1

    Telemarketing

    High sales conversion:

    Cross sale - from 15 to 30%

    Up sale - from 20 to 40%

    Cold sale - from 3 to 5%

    The ability to pay for the result

    Telemarketing is a great way to increase sales with the best concept, sales technologies that are used in the call center. Our sales managers skillfully form the concept of your goods and services, provoke and actualize the interest of your customer base, increase the level of brand recognition.

    The telemarketing service has been popular in many countries for more than 40 years.

    To provide this service:

    we will select an experienced group of operators who have already achieve good result in sale.

    we will develop a training program and scripts

    implement technical settings

    we will create report forms based on the requirements of the Customer

    What will the customer get as a result?

    effective customer contact a clear definition of the target audience, as a result you will understand who is the ICP of your target audience

    work with a large number of potential customers in a short time increase customer base using the service "cold calls" continuous monitoring

    of the sales process

    your sales team will focus on making deals - pre-dialing is done by the telemarketing center

    fulfillment of the sales plan

  • 2

    Survey

    100% of interviews confirmed by call records

    Own quota program

    strict adherence to the script

    Survey of respondents in order to fill out a standard survey form aimed at studying the opinions of consumers about a company, product / service. Collection of customer satisfaction information (CSAT, Customer Satisfaction), which reflects the quality of individual services. We serve the field stage of CATI research of any complexity and quotas.

    A study of a specific market segment provides for various kinds of telephone surveys (telephone surveys). Survey data help to identify consumer demand, better understand your potential customer. Telephone questionnaire will make your business more effective! A contact center needs a set of certain qualities in order to effectively conduct marketing research in a short time. The Call Center Call has the resources to conduct telephone surveys at a high level, while respecting the minimum implementation time.

    800 operators located in 6 cities of Ukraine

    Technical infrastructure based on Cisco IPCC

    Own training center and quality control service

    Proven research methods.

    There are certain features in conducting surveys.

    They consist in maintaining the attention of the subscriber, while the conversation can last from 10 minutes or more. In the practice of working with surveys, we built a certain algorithm that helps to cope with this task. As a rule, we do a little testing, literally for 10-20 calls, which helps to develop an approach specifically for this audience and prescribe a methodology.

    After conducting the study, we provide our clients with all the results obtained, bring the collected data to a single format, and send it to the client. To provide this service: we will select a group of interviewers we select the base according to the portrait of the target audience develop a survey methodology and report form What will the customer get as a result? Professional development of the overall concept and format of the study. The presence of specialists who will provide a professional level of organization of marketing research by telephone. The ability to track the results of a telephone survey (survey) in real time, with the ability to quickly make adjustments.

  • 3

    Chat support

    24/7 multilingual chat support

    Turnkey chat development

    One operator works with 7 chats at a time

    Chat support is a real-time messaging between two or more users using a network (Internet).

    Chat support is the exchange of messages between two or more users using a network (Internet).

    Currently critical for businesses in which applications are received through different channels.

    Online chat with consultants: to whom and why? Having an online chat with a consultant has become almost mandatory for any online store or website offering services. 

    An online consultant will instantly answer all your customers' questions, eliminating the need to wait for an answer by e-mail or make calls. Thus, you will increase user loyalty to your company, increase conversion, and your income will increase significantly.

    Ecall already has the necessary resources to provide quality chat support:

    800 operators located in 6 cities of Ukraine

    Technical infrastructure based on Cisco IPCC

    Own training center and quality control service

    Customer Consultation 24/7

    Ecall operators will undergo additional training and tell customers everything about your product

    Technical support 24/7

    We will quickly help your customers deal with technical difficulties, identify and fix problems

    24/7 incoming application processing

    we will help users of your site select the right product or service and place an order.

  • 4

    Lead generating campaign

    high conversion for converting leads into sales - from 30% and higher

    sales skills operators

    proprietary CPM system, flexible integration with the customer’s system

    Lead generation is the receipt of leads with payment for the result. A lead is an application from a client that was received as a result of dialing by a call center of a cold or warm base.

    Properly structured work of attracting leads is an important condition for filling the sales funnel and successful activity of any business. But customers do not come from nowhere, the process of turning contact into a lead is a science, and the starting point is segmentation of leads:

    A prospect lead is a person / company whose contacts you have, but who have not yet formed a need for your goods or services; moreover, he may not know about you at all and, accordingly, he also has no desire to buy something from you.

    A “marketing qualified lead” already knows something about you, your products / services (for example, thanks to advertising or a personal meeting). He also more or less understands what exactly he needs, and chooses between suppliers.

    A "sales qualified" lead is ready to buy and buy from you (for example, signed an agreement of intent, made a deposit).

    How it works?

    In order to correctly and profitably set the price for the lead, we conduct a test call on an hourly or per-minute basis. We identify the effectiveness of your database, calculate the cost per conversion (lead) and set the cost for the future Lead Generation campaign.

    Service Advantages:

    You pay only for potential customers

    Work on the result

    The optimal cost of lead (and its optimization)

Sending your request

Result of work from first day

How we work?

We create high-quality communication with your customers through building a study of each process in the chain of tasks for launching a project:

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Project Plan Approval
  • Project Plan Approval
  • Receiving data from the customer
  • Coordination of switching schemes and fine-tuning parameters for telephone traffic and customer's corporate network
  • Interfaces and database permissions
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Technical setup
  • Project software development
  • Coordination of sales report forms, implementation and testing
  • Configuring equipment for Ecol and customer interaction over the Internet
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Team selection and training
  • Staff recruitment
  • Conducting basic training for operators, supervisors, quality control specialists information about the customer company, special knowledge on products and processes
  • Testing the effectiveness of training
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Launching
  • Daily monitoring and cutting of project indicators, process adjustment and coordination with the Client

Case

The uniqueness of the Ecall service consist the high professionalism of preparing and launching the project, which give the impression to the clients of our Customers that they communicate with experts of a narrow specialization

All casesarrow

Price

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Standart
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    from 0 to 1500 calls
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    recruitment of agents, training, testing
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    technical setting: telephony, CRM
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    project manager, reporting, statistics

333$

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Optimal
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    from 1500 to 3000 calls
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    recruitment of agents, training, testing
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    technical setting: telephony, CRM
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    project manager, reporting, statistics

630$

550$

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Premium
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    from 3000 to 7000 calls
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    recruitment of agents, training, testing
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    technical setting: telephony, CRM
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    project manager, reporting, statistics

925$

Sending your request

Result of work from first day