Incoming calls

We create personal communications with multilingual audiences around the world. Today, more than 900 operators have successfully processed calls based on knowledge of Ukrainian, Russian, English, German, Arabic, Spanish, Polish and other languages.

  • Service Level
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    80/20
  • Call Abandonment Rate
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    95%
  • Customer Satisfaction Score
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    85%
  • QLN
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    95%
  • 1

    Hotline

    Receive calls 24/7

    99% of answered calls

    High call quality

    Implementation of key performance indicators: Service level - 80/20, CAR-95%, С-sat - 85%, QLN - 95%

    100% call recording

    The hotline service is in high demand among banks, supermarkets, insurance companies, medical institutions, and advertising companies.

    Companies organize services in order to quickly respond to hot customer requests. Such companies can be either of a temporary format, such as support for an advertising campaign, or a permanent, hotline for consumers of a supermarket chain.

    Subscribers calling the hotline number receive qualified answers to questions of interest by the operators of the contact center eCall.

    Usually a service has a number starting at 0-800. We provide this number to our customers, if necessary. Operators can easily and efficiently process calls received from subscribers, and quickly carry out telephone support. Each of them is processed and does not remain unanswered.

    Operators of the eCall call center will be able to competently and efficiently process calls received from subscribers, and quickly provide telephone support. No matter how many calls arrive on the line, each of them is processed and does not remain unanswered.

    The eCall Contact Center is an expert in the following areas:

    receiving incoming calls / calls from potential and existing customers of the company (phone, email, instant messengers.)

    providing advice to customers according to the requirements of our customers informing about ongoing promotions and special offers

    fixing data on potential customers sending e-mail on behalf of our Customers

    implementation of the transfer of information on individual tasks of our customers

    Work with us you will get:

    convenient work schedule - format 24 hours a day, 7 days a week

    reporting in any required format according to customer requirements fulfillment of call center quality indicators:

    Service level - 80/20

    CAR-95%,

    С-sat - 85%,

    QLN - 95%

  • 2

    Infoline

    Implementation of key performance indicators: Service level - 80/20, CAR-95%, С-sat - 85%, QLN - 95%

    Receive calls 24/7

    99% of answered calls

    Reporting in any format

    100% call recording

    We live in the world of technology, when by phone you can order almost everything from pizza to large-sized goods.

    But in order to ensure the magic for their clients, which will consist in the fact that the respondent will feel complete understanding, guessing his needs, friendliness and goodwill, it is important to organize a high-quality meeting of the client's question with the contact center.

    The eCall Contact Center can act as an expert in the following areas:

    receiving incoming calls / calls from potential and existing customers of the company (phone, email, instant messengers.)

    providing advice to customers according to the requirements of our customers

    informing about ongoing promotions and special offers

    fixing data about potential customers

    sending e-mail on behalf of our customers

    transmission of information on individual tasks of our customers

    Work with us you will get:

    convenient work schedule - format 24 hours a day, 7 days a week

    reporting in any required format according to customer requirements fulfillment of call center quality indicators:

    Service level - 80/20

    CAR-95%,

    С-sat - 85%,

    QLN - 95%

    100% call recording

  • 3

    Order service

    30% of sales on incoming calls

    Receive calls 24/7

    Reporting in any format according to customer requirements

    99% of answered calls

    If your business involves working with customer orders, in particular home delivery, point of sale, by phone or via the Internet - then you need to organize a contact center in which to build a service for receiving orders.

    To provide this service:

    Our operators with experience in sales on incoming calls will ensure the growth of the Up-sale indicator, provide quality advice, record the appeal.

    Your customers will be able to order goods / services of your company not only by telephone, but also via SMS, e-mail. All information about customer requests will be promptly transmitted to you: Our operators will ensure the fulfillment of the indicator for the number of orders / hour. organize technical support 24/7 We will provide support for calls and instant messengers. We organize the processing of 100% of orders.

    As a result of the work you will receive:

    reporting in any format according to the requirements of your business;

    performance of call center quality indicators:

    Service level - 80/20, CAR-95%, С-sat - 85%, QLN - 95% 100% call recording.

  • 4

    Technical support

    24/7 technical support

    reporting in any format according to your business requirements

    professional operators

    quality operations team

    For providing call center service:

    Our operators with experience of technical support must register receipt in CRM, which is a single entry point for all users to communicate with your technical experts

    round-the-clock monitoring and technical support of use round-the-clock working "information services" or Help Desk / Service Desk all incoming calls are recorded in the database, which allows you to track each request and mesure the level of satisfaction and time to solve the problem

    As a result of the work you will receive:

    reporting in any format according to the requirements of your business

    performance of call center quality indicators: Service level - 80/20, CAR-95%, С-sat - 85%, QLN - 95% 100% call recording

  • 5

    Virtual office

    Memorable number 0-800 or short mobile number

    receiving 100% of calls

    statistics / analytics in the required format

    redirecting important issues to company specialists

    A virtual office is a comprehensive package of call center solutions that allows you to easily work from anywhere in the world without sacrificing the benefits of a physical office. The outsourcing proposal - a virtual office - is one of the most popular services not only in Europe, but also in Kiev, as well as throughout Ukraine. Today, there is a wide selection of companies that offer this service to their clients, small and large businesses, possessing the necessary work resource, technical equipment and advanced communication technologies.

    There are a number of advantages that the service has - a virtual online office, cheap tariffs and favorable conditions for cooperation, in the person of a call center you can find a worthy representative of your office.

    This service is attractive for companies that for financial geographic or other reasons it is not profitable to have a real room for work, to pay rent for it, to expand the staff. The work of a virtual call center implies, first of all, the work of call center operators to receive incoming calls from subscribers, send fax messages, process mail, and other ways of interacting with customers.

    For providing this service:

    operators will process 100% of incoming calls from subscribers 24/7

    provide a beautiful, memorable number

    provide reporting and statistics

    What will the customer get as a result?

    quality service

    round-the-clock support

    reporting

    significant savings

Sending your request

Result of work from first day

How we work?

We create high-quality communication with your customers through building a study of each process in the chain of tasks for launching a project:

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Project Plan Approval
  • Project Plan Approval
  • Receiving data from the customer
  • Coordination of switching schemes and fine-tuning parameters for telephone traffic and customer's corporate network
  • Interfaces and database permissions
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Technical setup
  • Project software development
  • Coordination of sales report forms, implementation and testing
  • Configuring equipment for Ecol and customer interaction over the Internet
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Team selection and training
  • Staff recruitment
  • Conducting basic training for operators, supervisors, quality control specialists information about the customer company, special knowledge on products and processes
  • Testing the effectiveness of training
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Launching
  • Daily monitoring and cutting of project indicators, process adjustment and coordination with the Client

Case

The uniqueness of the Ecall service consist the high professionalism of preparing and launching the project, which give the impression to the clients of our Customers that they communicate with experts of a narrow specialization

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Price

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Standart
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    from 0 to 1500 calls
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    recruitment of agents, training, testing
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    technical setting: telephony, CRM
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    project manager, reporting, statistics

333$

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Optimal
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    from 1500 to 3000 calls
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    recruitment of agents, training, testing
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    technical setting: telephony, CRM
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    project manager, reporting, statistics

630$

550$

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Premium
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    from 3000 to 7000 calls
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    recruitment of agents, training, testing
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    technical setting: telephony, CRM
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    project manager, reporting, statistics

925$

Sending your request

Result of work from first day