Call center for travel agency

As you know, tourist activity is seasonal in nature, which implies an influential budget to achieve the goal of ensuring 100% of incoming calls from customers

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    Problem

    It is incredibly that the tourism business began in the middle of the nineteenth century with a trip by rail to a neighboring city, organized by Baptist priest Thomas Cook for his flock. The founder of tourism gathered a group of people united by one goal, took care of tickets, provided accommodation, food and an entertainment program. Since then, in fact, little has changed – the modern tasks of the enterprising Englishman are faced with the same tasks: find interested customers, develop attractive tourism products, take into account all the needs of the target audience. However, in the conditions of fierce competition in today’s tourism business, in order to succeed, one must be the best – fight for each client, carefully study his preferences, and most importantly, always be in touch.   As you know, tourism activities are seasonal in nature, which implies a serious budget to achieve the goal – providing 100% of incoming calls from customers.

    Owners of travel agencies, in order to ensure 100% of accepting calls, are forced to pay for empty jobs (for example, when employees are ill) to keep over staff even at the time of downtime, so that before the start of the season to keep a professional team and deal with the turnover. Together, all these factors lead to lost profit and defocusing of the business, instead of focusing on the key aspect – providing optimal prices, expanding the hotel line, improving usability, business owners are subject to the need for endless solutions to many problems associated with ensuring the smooth operation of the call center. But at the moment there is a cure for this problem is outsourcing.

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    Solution

    But it is obvious that it is more profitable to use outsourcing if a small center load is planned (several operators), one-time or periodic tasks are solved and, most importantly, there are no resources, time or specialists to create your own call-center. If a company plans to solve constant problems with the help of a call center, it needs at least several tens, and even hundreds of operators, ready to allocate funds, people and time – it is more reasonable to make a combined approach, in which part of the tasks lies on its own call -center, and part – outsourced.

    What tasks can be solved effectively by call center eCall?

    • customer consultation with a focus on the sale of services organization of cold calls;
    • search for customers interested in purchasing services updating the database
    • collecting and processing statistical data
    • systematization of information about customers
    • work with complaints
    • preparation of reports

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    Result

    As a result, the company will receive the following benefits:

    • Unloading your own call center by forwarding calls to CC Ecall
    • Optimization of telephone lines,
    • Simplifying the scheduling process for staff
    • Increased customer loyalty due to reduced waiting times on the line
    • Growth profit due to reduction of personnel costs, rent, equipment
    • Increasing the number of sales of services due to timely and high-quality work with the customer base
    • Competitive upgrades

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