Cases

The uniqueness of the Eсаll service is provided by high professionalism of preparing and launching the project, which gives the feeling to the clients of our Customers that they communicate with experts of a narrow specialization.

How we work?

We create high-quality communication with your customers through building a study of each process in the chain of tasks for launching a project:

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Project Plan Approval
  • Project Plan Approval
  • Receiving data from the customer
  • Coordination of switching schemes and fine-tuning parameters for telephone traffic and customer's corporate network
  • Interfaces and database permissions
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Technical setup
  • Project software development
  • Coordination of sales report forms, implementation and testing
  • Configuring equipment for Ecol and customer interaction over the Internet
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Team selection and training
  • Staff recruitment
  • Conducting basic training for operators, supervisors, quality control specialists information about the customer company, special knowledge on products and processes
  • Testing the effectiveness of training
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Launching
  • Daily monitoring and cutting of project indicators, process adjustment and coordination with the Client

Price

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Standart
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    from 0 to 1500 calls
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    recruitment of agents, training, testing
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    technical setting: telephony, CRM
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    project manager, reporting, statistics

333$

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Optimal
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    from 1500 to 3000 calls
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    recruitment of agents, training, testing
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    technical setting: telephony, CRM
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    project manager, reporting, statistics

630$

550$

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Premium
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    from 3000 to 7000 calls
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    recruitment of agents, training, testing
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    technical setting: telephony, CRM
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    project manager, reporting, statistics

925$