The blog

Here we publish interesting articles, studies, thoughts. Everything related to sales, communication, robots with customers. We will also try to keep you up to date with news from the world of sales, technology and other interesting areas.

How to increase sales in a call center by 20%?

Today, a call center is the basis for any type of business. Be it an online store or a manicure studio. The contact center receives calls from customers, supports online chats and applications for servicing orders, and processes email messages. A daily call center can receive from 10 to 10,000 calls, depending on the scale of the business. Regardless of the size of the call center, each business owner thinks about optimizing costs and improving the quality of service. Today there is a solution how to achieve both. Let's look at these options with examples of large and small businesses. It’s not a secret for anybody that for big business there is seasonality, peak loads by the day, holidays, weekends and black Fridays. The amount of resources these days can exceed current needs by 2, or even 3 times.

Read more

How to reduce CC costs by 30% using a backup partner during peak period?

Today, a call center is the basis for any type of business. Be it an online store or a manicure studio. The contact center receives calls from customers, supports online chats and applications for servicing orders, and processes email messages. From 10 to 10,000 calls can be received daily in a call center, depending on the scale of the business. Regardless of the size of the call center, each business owner thinks about optimizing costs and improving the quality of service. Today there is a decision how to achieve both. Let's look at these options with examples of large and small businesses.

Read ahead

Sending your request

Result of work from first day