About company

eCall has been providing the services of an outsourced contact center and has specialized
in incoming and outgoing calls since 2005.

eCall today is:

  • - 7 sites in Chernihiv, Rivne, Konotop, Bіla Tserkva, Gayvorone and Glukhіv
  • - more than 780 equipped workstations for the most complex integration with the customer's system
  • - more than 800 multi-language operators with hard-sales and high-class service skills
  • - cooperation geography - 9 countries from 3 continents
  • - Projects from 1 to 400 operators with the skills to implement such tasks as tele-sales, lead generation, customer support, and research.
  • - Simplicity and transparency of interaction - the customer gets access to the personal account, where he can view the project reports, listen to 100% of the recordings of conversations, control the use of the budget and, if desired, plunge into the project through 360 °. If unwilling, a dedicated team from the project manager, supervisors, quality control specialist and trainer will ensure full compliance with the highest requirements.

Our team

Yurii
Shavlyuk

CEO

Olena
Anikina

Commercial director

Iuliya
Pinchuk

Operation director

Maria
Grushun

Chief of staff

Liliya
Valevach

Head of Project Management

Natalia
Litvinenko

Project manager

Oksana
Boiko

Project manager

Iuliya
Papernik

Project manager

Iana
Gorbonos

Project manager

Natalia
Darchik

Head of the site in the Rivne

Oleksandr
Seleznev

Head of the site in the Konotop

Daria
Tatushenko

Head of the site in the Bila Tserkva

Contact manager

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