We create personal communications with a multilingual audience around the world. To date, more than 800 operators successfully handle calls in Ukrainian, Russian, English, German, Arabic, Spanish, Polish and other languages.
Over 13 years of experience in the field of contact centers, eCall has experience with leading companies from different industries worldwide from Ukraine, Russia, Belarus, Germany, Britain and other countries. At various times, our clients have been leading mobile operators, TV providers, online stores, government agencies and political parties, banks and financial institutions.
Since 2013, eCall has consistently maintained its position in the TOP-5 contact centers of Ukraine according to market research conducted by the All-Ukrainian Association of Contact Centers. From 2016 it is in the TOP-3, in the future plans only the course for dynamic growth.
Since 2017, eCall has been working in multiple channel mode. Due to this, communication with customers of our partners has become more accessible, and calls through various channels form a single story in CRM
13 years of stable
200 000+ calls
100% call recording
HISTORY OF THE COMPANY
2005Creation of the company.
2016opening of a branch
2018opening of a branch
in Bila Tserkva
Spheres and Directions
We make and receive calls in Ukraine and abroad
for clients from different business sectors:
Today, the company has more than 900 multilingual operators.
In the framework of eCall, side by side, for example, is the seller of real estate in the UAE, a technical specialist of a
British provider and a consultant to the German "shop on the couch." Also, operators own:
- -Polish and other languages.
If you did not find the language for your tasks in the list, contact us and we will promptly
select operators and a team with the necessary language skills.
Stages of work
1.Approval of the project plan
- Approval of the project plan
- Receiving data from the customer
- Coordination of inclusion schemes and fine tuning parameters for telephone traffic and the customer’s corporate network
- Interfaces and access rights to databases
- Software development for the project
- Harmonization of sales reporting forms, implementation and testing
- Configuring equipment for interaction eCall and customer via the Internet
3.Selection and training of the team
- Staff recruitment
- Conducting basic training for operators, supervisors, quality control specialists (information about the client company, special knowledge of products and processes)
- Validation of learning
4.Launch of the project
- Daily monitoring and cutting of project indicators, adjustment of processes and coordination with the Client.
PARTNERS ABOUT US
Head of Telemarketing,
I work with eCall for more than 5 years. Excellent specialists in the field of cold sales, capable of leading large telemarketing projects, respond quickly to design changes, as well as sales trends.
I've been working with eCall for a very long time, working together In more than 5 projects. At the very beginning of the work, the projects were launched at once at several different call centers in order to be confident in the reliability of the test results. Over time, I realized that it was the guys from eCall that gave the best results, so when calculating the business model of a project, I confidently trust them and no longer spend time on other sites. As a person who has been involved in building and developing call centers for a long time, I understand very well how work should be organized, how much it costs and where you can save money, so I personally visit all call centers I am going to work with. For me, eCall turned out to be a discovery both in terms of technical equipment and in terms of the highest level of training and operator control. I have repeatedly set them up as an example. Honesty, openness and flexibility of leadership was another surprise! No one is trying to "squeeze", "knockout" money, put No one was trying to pressure us, or pushing for extra money Ultimatums, etc. Just the right business. Beneficial to YOU - beneficial to us! There were moments when I asked for help from the operators “What does the customer want?”, The project manager collected the opinions of the operators, launched the product - and always worked! Special thanks to the commercial director, project managers and all guys on my projects!
Director of Customer Service,
Over 5 years of cooperation, eCall has established itself as a professional and reliable partner. A distinctive feature of the work is the efficiency and high level of organization of the company's employees, readiness to respond to circumstances. I would like to note the high potential of the company, focus on results and on further successful development.
Head of Customer Relations Department,
Our company thanks the eCall contact center for their work in the field of telemarketing. According to the results of our joint work, I would like to note the organization and diligence of the staff of the team, deep professionalism and responsiveness of colleagues. Only a strong team, such as the eCall, contact center team, can qualitatively carry out work in such a difficult financial period! During our cooperation, when assigning any task, the work was always carried out on time and with high quality. I would especially like to note the professionalism of the project manager and supervisors. Colleagues are always ready for new tasks and they are happy to fulfill them. Under the strict guidance of the operational director, the project has risen to new heights! The painstaking work with the operators, many hours of negotiations with the customer in search of a solution to the task set, have borne fruit. In general, the project is gaining momentum thanks to the efforts of a group of professional leaders of our project! And of course, the eCall commercial director would like to express special thanks for personally participating in the negotiations and solving a lot of sensitive issues! In this regard, we can recommend eCall, as excellent specialists in the field of telemarketing, guaranteeing its customers high performance of the use of the contact center as an effective marketing tool.
street Shchekavitskaya, 30/39, of. 139,
+38 044 581 11 50
+38 096 398 06 44
+38 093 377 33 88
+38 050 413 56 92
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