13 years of stable
work
200 000+ calls
per day
800+ Multilanguage
operators
150+ satisfied
customers
24/7/365 our
schedule
100% call recording
Story

История

2005Creation of the company.
50 employees

2008opening of a branch
in Chernihiv
250 employees

2016opening of a branch
in Rovno
150 employees

2017opening of a branch
in Konotop
250 employees

2018opening of a branch
in Belaya Tserkov
130 employees

Spheres and Directions

We make and receive calls in Ukraine and abroad
for clients from different business sectors:

Ukrainian

English

Russian

Spanish

Banks

Mobile

Telecom

Airlines

Logistics

E-commerce

Payment systems

Government

Schools

Multilingualism

Today, the company has more than 900 multilingual operators.
In the framework of eCall, side by side, for example, is the seller of real estate in the UAE, a technical specialist of a
British provider and a consultant to the German "shop on the couch." Also, operators own:

  • -Ukrainian
  • -Russian
  • -German
  • -Arabic
  • -Spanish
  • -Polish and other languages.

If you did not find the language for your tasks in the list, contact us and we will promptly
select operators and a team with the necessary language skills.

Stages of work

1.Approval of the project plan

  • Approval of the project plan
  • Receiving data from the customer
  • Coordination of inclusion schemes and fine tuning parameters for telephone traffic and the customer’s corporate network
  • Interfaces and access rights to databases

2.Technical settingа

  • Software development for the project
  • Harmonization of sales reporting forms, implementation and testing
  • Configuring equipment for interaction eCall and customer via the Internet

3.Selection and training of the team

  • Staff recruitment
  • Conducting basic training for operators, supervisors, quality control specialists (information about the client company, special knowledge of products and processes)
  • Validation of learning

4.Launch of the project

  • Daily monitoring and cutting of project indicators, adjustment of processes and coordination with the Client.
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Our clients

Клиенты о нас

Contacts

Address:

street Shchekavitskaya, 30/39, of. 139,
Kyiv, Ukraine

Sales
department

+38 044 581 11 50
+38 096 398 06 44

Career

+38 093 377 33 88
+38 050 413 56 92

Email:

ecall@ecall.ua

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